Troubleshooting and FAQ

Having trouble with Happy Alien? This guide covers common issues and frequently asked questions.

Login Issues

Can't Log In

Check your email spelling

Email addresses are case-insensitive but must match exactly
Check for extra spaces or typos

Reset your password

Click "Forgot Password" on login page
Enter your email
Check spam/junk folder for reset email
Follow link to create new password

Clear browser data

Clear cookies for happyalien.ai
Clear browser cache
Try logging in again

Try incognito/private mode

Tests if browser extensions are causing issues
If it works, disable extensions one by one

"Invalid Credentials" Error

Double-check password (case-sensitive)
Reset password if needed
Ensure account was verified via email

Not Receiving Verification Email

Check spam/junk folder
Add noreply@happyalien.ai to contacts
Request new verification email
Try different email provider

Spark Balance Issues

Sparks Not Showing After Purchase

Wait a moment

Stripe webhooks can take 10-30 seconds
Refresh the page
Check Usage page for transaction

Check payment status

Go to Subscriptions page
View billing history
Confirm payment succeeded

Still missing?

Email support@happyalien.ai
Include transaction ID or receipt
We'll manually credit your account

Wrong Balance Displayed

Refresh the page (Ctrl+R or Cmd+R)
Check if you're in the right organization
Log out and back in

Sparks Deducted But Action Failed

Most failures auto-refund sparks
Check transaction history to confirm
If not refunded, contact support with transaction ID

Payment Issues

Payment Declined

Common causes:

Insufficient funds
Card expired
Bank fraud protection
Incorrect card details

Solutions:

Verify card details
Try different payment method
Contact your bank
Use PayPal (if available)

Subscription Not Renewing

Check payment method is valid
Update expired card
Check email for failed payment notice
Contact support if needed

Charged Twice

Check if you have multiple subscriptions
One charge may be authorization (refunded)
Contact support@happyalien.ai if duplicate

Product Access Issues

Can't Access a Product

Ensure you're logged in to Sparks
SSO requires cookies enabled
Try accessing from Dashboard
Check product isn't in maintenance (status.happyalien.ai)

"Not Authorized" Error

Log out and back in
Clear happyalien.ai cookies
Ensure you have sufficient sparks

Product Loading Slowly

Check internet connection
Try different browser
Disable VPN temporarily
Check service status

Usage and Performance

Action Taking Too Long

AI generation can take 30 seconds to 2 minutes
Video processing may take longer
Don't close browser window
If over 5 minutes, contact support

Poor Quality Results

Try adjusting generation settings
Use more specific prompts
Try premium models (higher spark cost)
Regenerate 2-3 times for best results

Can't Export or Download

Check browser popup blocker
Allow downloads for happyalien.ai
Try right-click > Save As
Check if action completed successfully

Organization Issues

Can't Invite Team Members

Ensure you're an organization admin
Verify email addresses are correct
Check spam folder for invitation
Invitation link expires after 7 days

Team Member Not Seeing Organization

Verify they accepted invitation
Have them log out and back in
Click profile > Switch Organization

Wrong Organization Balance

Click profile icon
Select "Switch Organization"
Choose correct organization

Browser Compatibility

Supported Browsers

Recommended: Chrome, Firefox, Safari (latest versions)
Supported: Edge, Brave
Not supported: Internet Explorer

Cookie Requirements

Happy Alien requires cookies for:

Authentication (SSO across products)
Session management
Settings persistence

Enable cookies in browser settings for happyalien.ai

Common Questions

Account & Billing

Q: Can I change my email address?
A: Yes, in Settings. You'll need to verify the new email.

Q: How do I delete my account?
A: Email support@happyalien.ai with "Account Deletion" in the subject.

Q: Can I get a refund?
A: Unused spark packs may be refunded within 30 days. Subscriptions are non-refundable but can be cancelled.

Q: Do you offer educational discounts?
A: Yes, contact sales@happyalien.ai for pricing.

Sparks & Usage

Q: Do purchased sparks expire?
A: No, purchased sparks never expire.

Q: What happens to subscription sparks if I cancel?
A: You keep them until the end of your billing period, then they're removed.

Q: Can I transfer sparks to another account?
A: Not directly. Use Organizations to share sparks with a team.

Q: Why do some actions cost more sparks?
A: Pricing reflects AI compute costs. Complex or longer generations cost more.

Products & Features

Q: Which product should I start with?
A: Depends on your needs. Check the Products page for descriptions and demos.

Q: Can I use Happy Alien commercially?
A: Yes, all generated content can be used commercially.

Q: Do you have an API?
A: Yes, API access available on Enterprise plans. Contact sales@happyalien.ai.

Q: Can I integrate Happy Alien with my LMS?
A: Yes, CoursePipeline supports major LMS platforms.

Technical Questions

Q: Is my data secure?
A: Yes, all data encrypted in transit and at rest. See privacy policy for details.

Q: Where are your servers located?
A: Primary servers in US, with global CDN for performance.

Q: What AI models do you use?
A: Various, including OpenAI, Stable Diffusion, ElevenLabs. Varies by product.

Q: Can I use my own AI models?
A: Not currently, but planned for Enterprise customers.

Still Need Help?

If you can't find a solution here:

Email: support@happyalien.ai (Response within 24 hours)
Help Center: happyalien.helpscoutdocs.com
Status Page: status.happyalien.ai (for outages)
Community: Join our Discord (link in dashboard)

When contacting support, include:

Your email address
Product and action you were trying to use
Transaction ID (if applicable)
Browser and operating system
Screenshots of any errors